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Product Documentation
Want to check specs? Need help setting up or using your gear? This is where to begin
 
  • Product Documentation: Find your product and get all the information you want including manuals, spec sheets and other docs. We take pride in our award-winning owner's manuals, so we've made them as entertaining and informative as possible. Before contacting support, please read through your product's owner's manual.
  • Software downloads: To get drivers and other software for your product, please visit the respective product page. You’ll find what you need there.
  • Check out the FAQ: Find answers and solutions to Frequently Asked Questions here. This is a constantly evolving database, so check it often for the latest and greatest info.
  • Glossary: Confused? Need some audio terminology translated into non-geek speak? Check out the glossary.
Register Products and Software Licenses
If you think there is a problem or need to contact support, you'll want to Register your Mackie product first at my.mackie.com. This is also where you get the latest Tracktion software, Mackie Universal Driver for Pro Tools M-Powered 8™ or manage the licenses for your software.
 
  • Register a Product: Keep track of all of your Mackie products by registering them - old and new. If you ever need to contact us, this helps in providing you better and faster service.

  • Manage your my.mackie.com account: Once you've setup an account for your Mackie hardware and software products, you can return to update your contact information, register additional products, manage your software licenses, and more.

  • FAQ for my.mackie: Have a question about how our registration, software downloads and updates work? Can't figure out how to unlock your Tracktion software?
4 Warranty, Repair and Parts
If you're sure your gear is not working, inside or outside of warranty, you'll need to visit a service center. Service centers are also your source for official Mackie parts.
 
  • Product Warranty Information: US and Canadian customers, use the link to determine if your product is still under warranty. For warranty repairs, you'll need to contact support (see below) and get a Service Request number. You'll also need to provide your original sales receipt to the service center to prove your product is still under warranty.

  • Locate a Service Center or Distributor: Customers in the US or Canada can obtain service or parts from one of our authorized service centers. Outside of the US and Canada, customers should contact their local distributer. Non warranty repairs can go straight to the service center; there is no need to contact support first.
4 Contact Technical Support
If you've explored all of the above resources and still have questions or need to obtain a Service Request number for warranty repair, we have a crack team of audio professionals waiting to answer your e-mail or call. If you suspect your gear may need to be repaired, please provide the product serial number; this will be needed to issue a Service Request number for warranty repair.
 
  • E-mail: E-mail works best for simple questions or requests. Use our handy automated e-mail form to get your question in front of the proper tech as quickly as possible or e-mail us techmail@mackie.com directly. Be sure to provide as much information as possible including your contact information, the name of the product and a detailed description of the problem. Your inquiry will be answered in the order in which it is received.

  • Phone: If you have an in depth question, you may want to give us a call instead. Phone support allows our highly skilled Technical Support Professionals to troubleshoot your issue in "real time." There are a lot of back-and-forth questions that usually need to be asked, so please be in front of your gear when you call as we'll be asking you to troubleshoot and test various setups.

    In the United States or Canada - Call us at (425) 487-4333 or toll free at (800) 898-3211 Monday-Friday, 8am-4pm Pacific Time. Your call will be answered in the order in which it is received.

    Customers from outside the US or Canada - Contact your local distributor for technical support and/or service.

 

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