You've added an item to the cart! ×

Privacy policy

Privacy policy

Last modified: November 11, 2021

This policy applies to all information collected or submitted on Mackie’s website Mackie.com and our apps for iOS, Android, macOS and Windows, and any other devices and platforms.

WHO WE ARE:

Mackie.com and Mackie apps for iOS, Android, macOS and Windows, and any other Mackie devices and platforms are operated by or on behalf of LOUD Audio, LLC (referred to as “LOUD”, “we”, “our” and “us”). LOUD’s registered address is:

LOUD Audio, LLC
19820 North Creek Parkway Suite #201
Bothell, WA 98011, USA
+1(800) 258-6883


INTRODUCTION:

LOUD provides you this privacy policy to explain to you how LOUD collects, uses and protects your personal information when you visit Mackie.com and when you use our products and apps. LOUD respects your privacy and is committed to securing your personal information according to applicable privacy law. By accessing our website and apps, you accept our privacy policy and acknowledge that it is subject to our Terms of Use, and consent to our collection, storage, use, and disclosure of your personal information as disclosed herein.


INFORMATION WE COLLECT:

We collect several types of information from and about you:

Personal Information: When you register an account with LOUD on our website or apps, subscribe to our email list, respond to a survey, contact us for customer service, or otherwise, we may collect personally identifiable information, such as name, postal address, email address, telephone number, or any other identifier by which you may be contacted online or offline.

Payment Information: When you purchase Mackie products and services, we rely upon a third-party payment processing service Retail Solutions LLC, which may collect information necessary to complete your purchase, such as credit card information, billing address, and any other information you choose to provide when making a purchase. [LOUD does not collect and maintain any payment information directly.]

Device Information: When you interact with our website, products, or apps, we may collect information about the equipment you use, such as technical data about your mobile device or computer, your internet connection, IP addresses, geolocation, usage details, and information collected through cookies, web beacons, and other tracking technologies.

LOUD may use your personal information that you provide to us in the process of making a purchase in the following ways:

  • Confirm your use of a valid credit card (or other authorized methods of payment).
  • Process your payment via a credit card (or other authorized methods of payment).
  • Send you the products that you purchased.

To fulfill your product orders, we may also disclose your personal information to our affiliates, third party service providers or distributors.
LOUD also gathers non-descriptive, non-personal information about how many visitors use our website. LOUD does not collect any personal information about you in this instance but LOUD may collect information that a user has visited the website for statistical analysis of the public’s use of our website.


HOW WE COLLECT YOUR INFORMATION:

Certain information, such as personal information and payment information, is collected directly from you when you provide it to us.

Other information, such as certain device information and technical information, is collected automatically when you interact with our website, products, or apps. We may also use automatic data collection technologies to collect certain technical information about your equipment, browsing actions, and patterns, including (i) details of your visits to our website and apps, such as traffic data, location data, logs, and other communication data and the resources that you access and use on the website or apps, and (ii) information about your computer or mobile device and internet connection, including your IP address, operating system, and browser type.

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). Some internet browsers have incorporated “Do Not Track” features which send a signal or preference to websites indicating that you do not wish to be tracked. Please note that the LOUD does not respond to or take any action with respect to any browser Do-Not-Track signals.

The information we collect automatically is only statistical data and does not include personal information. It helps us to improve our products and services and to deliver a better and more personalized service. The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on your computer or mobile device. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our website or apps. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our website or use our apps.
  • Web Beacons. Our website and apps may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit LOUD, for example, to count users who have visited those pages or accessed certain portions of apps and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
  • Third-Party Analytics. We use third-party service providers to evaluate the use of and to help us improve services, performance, and user experiences of our website and apps. These entities may use cookies and other tracking technologies, such as web beacons or Flash cookies, to perform their services.] To request a complete list of services please write to [email protected]
Some Mackie apps allow the creation of user images for channel, show or preset identification. These can be imported from the photo library or directly taken with a device camera. The user can manually export these images as part of show or system exports, which can then be reimported into the app. These images are not shared with LOUD. Also, some Mackie apps allow recording from device microphones or digital audio inputs, and/or the playback of audio from device headphones, speakers, or digital audio outputs. The user can manually control when recording and playback occurs. These recordings are not shared with LOUD.


HOW WE USE YOUR INFORMATION:

LOUD may use the information that we collect about you or that you provide to us, including any personal information, in the following ways:

  • Provide you with notices about your account/subscription.
  • Verify your age or that you have obtained your parent’s or guardian’s permission to use the website.
  • Verify that you are not subject to U.S. region-wide or individual sanctions that would prohibit LOUD from entering into any transactions with you.
  • Provide you with information, products, or services that you request from us.
  • Offer and administer events, classes, contests, prize draws, sweepstakes and other promotions.
  • Customize and/or personalize your communications and shopping experience with LOUD.
  • Respond to your concerns and complaints.
  • Keep you informed of LOUD’s upcoming product releases.
  • Notify you about changes and updates to our products and services.
  • Technical, product, and warranty claim support.
  • Conduct internal research and development.
  • Detect security incidents and protect against malicious, deceptive, or illegal activity, including fraudulent transactions, error, negligence, and breach of contract, and to protect against harm to the rights, property or safety of LOUD and our users, customers, employees or the public.
  • Fulfill any other purpose for which you provide it.
  • Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent.
  • The information we collect may be used by LOUD and its 3rd party vendors across various digital platforms for promotions and marketing material for Mackie products and other LOUD Audio, LLC subsidiaries.
Please note that if you have unsubscribed from our communications, you may still receive communications already in production until your request is fully processed. If you request that your registration information be deleted or if you unsubscribe from communications, we may maintain information about sales transactions or service inquiries for future service and record keeping purposes.


DISCLOSURE AND SHARING YOUR PERSONAL INFORMATION:

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

  • To our subsidiaries and affiliates.
  • To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of LOUD’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by LOUD about our users is among the assets transferred.
  • To fulfill the purpose for which you provide it.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

We may also disclose your personal information:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our Terms of Service and other agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of LOUD, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

We do not sell your personal information to third parties or provide your personal information to third parties for advertising purposes without your express written consent.


UNSUBSCRIBING, REMOVING OR MODIFYING YOUR INFORMATION:

LOUD appreciates that you may change your mind about our use of your personal information in the future. LOUD offers several ways you can inform us about your privacy preferences:

  • All email messages and newsletters will provide a description of how you can ask us to stop sending you messages and newsletters.
  • At any time, you can send us an email at the email address provided below or a letter at the address provided below to modify or delete your information.
  • At any time, you can call our customer service number and request that you would like to modify or delete your information .
  • Some information you have provided during registration may be modified or deleted by you logging in to our website or app and updating your profile.
Please note that if you have unsubscribed from our communications, you may still receive communications already in production until your request is fully processed. If you request that your registration information be deleted or if you unsubscribe from communications, we may maintain information about sales transactions or service inquiries for future service and record keeping purposes.

PROTECTING YOUR INFORMATION:

LOUD engages the use of numerous technological security measures to preserve the security of your information, including without limitation, encryption technologies and authentication tools. Your personal information is contained behind secure networks and is only accessible to a limited number of persons who have a need to access your personal information for purposes of managing our website and providing you information as you have requested. All orders are placed through a secure server.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our website or apps, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Please be aware that no electronic data transmission over the internet can be 100% secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted through the internet. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the website or apps.


TRANSFERRING YOUR INFORMATION OVERSEAS:

If you are located outside of the United States, LOUD may transfer your information to LOUD’s affiliates under the same control as LOUD, to other service providers or distributors outside of your country or territory. LOUD manages its website from the United States. LOUD acknowledges that the data protection laws and other laws of the United States may not be as comprehensive as those of your country or territory and LOUD will take reasonable steps to ensure that your privacy rights are respected.


CHILDREN'S PRIVACY:

Our website, apps, and products are not intended for children under 16 years of age. No one under age 16 may provide any personal information to us through any medium. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information through any of our website or apps, including without limitation registering on the website or apps, making any purchases through the website or apps, or providing any information about yourself to us, such as your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us the email address, mail address, or telephone number provided below.


YOUR CALIFORNIA PRIVACY RIGHTS:

If you are a California resident, the California Consumer Privacy Act (“CCPA”) may require us to disclose the following information with respect to our collection, use and disclosure of Personal Information.

Categories of Personal Information Collected: In the preceding 12 months, we have collected the following categories of personal information: identifiers, characteristics of protected classifications under California or U.S. law, commercial information, internet and electronic network activity, geolocation data, audio and visual information, inferences drawn about your preferences, and other categories of personal information that relate to or are reasonably capable of being associated with you. For examples of the precise information we collect, please see Information We Collect section above.

Business or Commercial Purpose for Collecting and Using Personal Information: We collect personal information for the business purposes described in the How We Use Your Information section above.

Categories of Sources of Personal Information: We collect personal information from you when you provide it to us, as described in more detail in the Information We Collect section above.

Categories of Personal Information Disclosed: In the preceding 12 months, we have not disclosed personal information to third parties except for those described in the Disclosure and Sharing Your Personal Information section above.

Categories of Third Parties With Whom We Share Personal Information: We do not share your personal information with third parties except for those described in the Disclosure and Sharing Your Personal Information section above.

Sale of Personal Information: We do not sell your personal information.

California residents have the right to request access to their personal information, additional details about our information practices and deletion of their personal information (subject to certain exceptions). California consumers also have the right to opt out of sales of personal information, if applicable. We describe how California consumers can exercise their rights under the CCPA below. Please note that you may designate an authorized agent to exercise these rights on your behalf by providing written materials demonstrating that you have granted the authorized agent power of attorney. Please note that if an authorized agent submits a request on your behalf, we may need to contact you to verify your identity and protect the security of your personal information. We will not discriminate against you if you choose to exercise your rights under the CCPA.

Right to Know: You may request access to the specific pieces of personal information we have collected about you in the last 12 months. You may also request additional details about our information practices, including the categories of personal information we have collected about you, the sources of such collection, the categories of personal information we share for a business or commercial purpose, and the categories of third parties with whom we share your personal information. You may make these requests by contacting us at the email address, mail address, or telephone number provided below. We are required by law to verify your identity prior to granting access to your personal information in order to protect your privacy and security.
Deletion: You may request that we delete the personal information we have collected about you. Please note that we may retain certain information as required or permitted by applicable law. You may make these requests by contacting us at the email address, mail address, or telephone number provided below. We are required by law to verify your identity prior to deleting your personal information in order to protect your privacy and security. If you request to delete your personal information, certain of our products and services may no longer be available to you.


PRIVACY RIGHTS FOR EUROPEAN UNION RESIDENTS:

If you are a resident of a country in the European Economic Area (“EEA”) or Switzerland, you have the right to access your personal information, and the right to request that we correct, update, or delete your personal information. You can object to the processing of your personal information, ask us to restrict processing of your personal information, and request portability of your personal information. Similarly, if we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent. If you have any questions or comments about the processing of your personal information, you may contact us at the email address, mail address, or telephone number provided below.
Further, please note that the personal information we obtain from or about you may be transferred, processed, and stored outside of the EEA or Switzerland for the purposes described in this privacy policy, including in the United States of America. We take the privacy of our users seriously and therefore take steps to safeguard your information, including ensuring an adequate level of data protection in accordance with E.U. standards in effect as of the date of this privacy policy.


OBTAINING A COPY OF OR UPDATING YOUR PERSONAL INFORMATION:

You can contact LOUD at the email address, mail address, or telephone number provided below at any time to obtain the personal information LOUD possesses about you or modify any personal information LOUD retains that is incorrect. Please let us know what information you would like to receive from us or what information is incorrect and we will respond to you. Your request should include your name and proof of your identity.


CHANGES TO THE PRIVACY POLICY:

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you by email to the primary email address specified in your account if you have made one. The date the privacy policy was last revised is identified at the top of the page. If you have registered an account with us, you are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our website and this privacy policy to check for any changes.


QUESTIONS AND FEEDBACK:

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.


NOTICE AND CONTACT INFORMATION:

For questions or concerns, please contact us:

Via email:
[email protected]

Via mail:
LOUD Audio, LLC
19820 North Creek Parkway Suite #201
Bothell, WA 98011, USA

Via telephone:
+1(800) 258-6883