Please click the link below for a map of US service centers.
https://mackie.com/en/support/service-center-locator?s=UNITED+STATES
FAQs
Are you struggling to understand a product feature or setting? There's a good chance that you're not alone in your plight! Check out our Frequently Asked Questions to see if a quick answer awaits.
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- EM-89D
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- MC-350 Arctic White
- MC-350 Green Lightning
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- MCU Pro
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- MDB-1A
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- MP-120 BTA
- MP-220
- MP-220 BTA
- MP-240
- MP-240 BTA
- MP-320
- MP-360
- MP-460
- MP-BTA
- MR524
- MR624
- MR824
- MRS10
- MTEST-1
- MX2500
- MX3500
- MainStream
- Master Fader Control App
- Mix5
- Mix8
- Mix12FX
- MobileMix
- M•Caster Live (Black)
- M•Caster Live (White)
- M•Caster Studio (Black)
- M•Caster Studio (White)
- Onyx 8
- Onyx 12
- Onyx 16
- Onyx 24
- Onyx Artist 1•2
- OnyxGO | Mic
- Onyx Producer 2•2
- PPM608
- PPM1008
- PPM1012
- ProFX6v3
- ProFX6v3+
- ProFX10v3
- ProFX10v3+
- ProFX12v3
- ProFX12v3+
- ProFX16v3
- ProFX22v3
- ProFX30v3
- SP260
- SR18S
- SRM-Flex
- SRM150
- SRM210 V-Class
- SRM212 V-Class
- SRM215 V-Class
- SRM350
- SRM450
- SRT210
- SRT212
- SRT215
- ShowBox
- Thrash212
- Thrash212 GO
- Thrash215
- Thump115S
- Thump118S
- Thump212
- Thump212XT
- Thump215
- Thump215XT
- Thump GO
Where can I locate a service center in the US?
Where can I locate a service center in Canada?
Please click the link below for a list of service centers in Canada.
https://mackie.com/en/support/service-center-locator?s=CANADA
How do I contact Technical Support?
Please click the link below to access Technical Support's contact info or submit a ticket:
https://mackie.com/en/support/contact
Where do I find information for discontinued products?
Please click the link below for information related to discontinued products.
https://mackie.com/en/support/discontinued-products
How can I find my local distributor?
Please click the link below and enter your country on the page to find your regional distributor.
https://mackie.com/en/support/distributors
How do I order parts for my product?
You can order parts by sending an email to [email protected] or by calling 800-258-6883 and follow the prompts to the parts department.
How do I get support help outside the US or Canada?
Please click the link below to locate the ditributor in your country.
https://mackie.com/en/support/distributors
How do I register my product?
Please click the link below to register your product.
https://mackie.com/doLogin
How long is the warranty on my product?
Please click below for details related to your warranty.
https://mackie.com/img/file_warranty_1/Mackie_Limited_Product_Warranty_5-2-22.pdf
How do I check the status of my online order?
To check the status of your online order or to initiate a return, please utilize the contact information below:
800-892-3058
Monday-Friday 9:00am-8:00pm EST
[email protected]
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