Can you run the Onyx USB Interfaces without being connected to a computer?

No, there needs to be a computer contected to the units. It will not operate if connected to only a 5VDC USB power source.

How are they powered?

They are both powered by the 5V supplied through the USB connection. No external power source is required.

What operating systems will work with the Onyx USB Interfaces?

Both units will work with Mac or PC. Windows 7®(32 and 64 bit) or Later. Minimum hardware requirements: Intel Core 2 Duo 2 GHz processor 4 GB RAM USB 2.0 port. For the latest driver information please check our website.

What sample rates and bit depths will the Onyx USB Interfaces offer?

Both units will run at either 44.1 kHz, 48 kHz, 88.2 kHz, 96 kHz, or 192 kHz. They will both have a bit depth of either 16 or 24 bits.

What is Direct Monitoring?

Direct monitoring gives you the ability to hear channels 1 and 2 right from the preamp. It is the unprocessed signal going into the unit. This is perfect for latency-free monitoring of what you are recording.

What does the Hi-Z button do?

The Hi-Z button changes the impedance of the 1/4” input. This allows you to connect a guitar or bass directly to the input.

Will Phantom power (48v) hurt my instrument or line level device?

Phantom power (48v) is only supplied through pins 2 and 3 on the XLR connection. Your instrument or line level devices are safe.

What is the headphone output impedance?

The headphone output impedance is 10 ohms.

FAQs | MACKIE

How do I check the status of my online order?

To check the status of your order or to initiate a return, please utilize the contact information below:

800-892-3058
Monday-Friday 9:00am-8:00pm EST
[email protected]

How do I register my product?

Please click the link below to register your product.

https://mackie.com/doLogin

How long is the warranty on my product?

Please click below for details related to your warranty.

https://mackie.com/img/file_warranty_1/Mackie_Limited_Product_Warranty_5-2-22.pdf

How do I order parts for my product?

You can order parts by sending an email to [email protected] or by calling 800-258-6883 and follow the prompts to the parts department.

How do I get support outside the US or Canada?

Please click the link below to locate the ditributor in your country.

https://mackie.com/en/support/distributors

Where do I find information for discontinued products?

Please click the link below for information related to discontinued products.

https://mackie.com/en/support/discontinued-products

How can I find my local distributor?

Please click the link below and enter your country on the page to find your regional distributor.

https://mackie.com/en/support/distributors

How do I contact technical support?

To contact technical support via phone, live chat, or to submit a ticket, please head here:

https://mackie.com/en/support/contact

How can I locate a service center in the US?

Please click the link below for a map of US service centers.

https://mackie.com/en/support/service-center-locator?s=UNITED+STATES

What is the difference between the Artist 1•2 and Producer 2•2?

Both units are high quality USB audio interfaces. The Artist 1•2 offers 1 Onyx microphone preamp and 1 Line/Instrument input.

The Producer 2•2 offers 2 combo jacks with 2 Onyx microphone preamps that will accept either XLR or 1/4” inputs.

Additionally, Producer offers a mix for direct monitoring and MIDI connectivity.

FAQs

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