FAQs

Can’t seem to figure out a feature or menu? Good chance you are not alone in your plight. Check out the Frequently Asked Questions to see if a quick answer awaits.

How do I check the status of my online order?

To check the status of your order or to initiate a return, please utilize the contact information below:

800-892-3058
Monday-Friday 9:00am-8:00pm EST
[email protected]

How do I register my product?

Please click the link below to register your product.

https://mackie.com/doLogin

How long is the warranty on my product?

Please click below for details related to your warranty.

https://mackie.com/img/file_warranty_1/Mackie_Limited_Product_Warranty_5-2-22.pdf

How do I order parts for my product?

You can order parts by sending an email to [email protected] or by calling 800-258-6883 and follow the prompts to the parts department.

How do I get support help outside the US or Canada?

Please click the link below to locate the ditributor in your country.

https://mackie.com/en/support/distributors

Where do I find information for discontinued products?

Please click the link below for information related to discontinued products.

https://mackie.com/en/support/discontinued-products

How can I find my local distributor?

Please click the link below and enter your country on the page to find your regional distributor.

https://mackie.com/en/support/distributors

How do I contact technical support?

To contact technical support via phone, live chat, or to submit a ticket, please head here:

https://mackie.com/en/support/contact

How can I locate a service center in Canada?

Please click the link below for a list of service centers in Canada.

https://mackie.com/en/support/service-center-locator?s=CANADA

How can I locate a service center in the US?

Please click the link below for a map of US service centers.

https://mackie.com/en/support/service-center-locator?s=UNITED+STATES