FAQs

No, the mixer will always default to the Delay preset. You can create up to 6 FX presets of your liking and recall them on boot-up, however.

No, only post-gain analog channels are sent along the individual USB sends to your computer. If you want to record SD card or USB playback audio, you can utilize the stereo main mix (found in either the first two or last two USB sends, depending on the position of the USB SEND switch).

We recommend all users to update their mixer to the latest firmware. Amidst other improvements, this update addresses rotary encoder knob responsiveness.

Only Windows users need to install our driver.

Both the firmware update and driver can be found in our Drivers/Downloads page:
https://mackie.com/en/support/drivers-downloads

By default, Onyx mixers send each input as an isolated track to your computer (also known as "multitracking"). Because communication apps will always default to your mixer's first two USB channels (1-2), your listeners will only hear the first two inputs unless you make a vital setting change.

Above the mixer's main fader is a button labelled SND with a USB icon. This is short for USB Send. Engaging this button will re-route the stereo main mix to USB sends 1-2 which will allow your listeners to hear all channels at once!

No, the Bluetooth feature is just an input. It should be used for music playback but not phone calls.

You should format your SD card as FAT32. Being as the FAT32 format is limited to disk sizes 32GB and smaller, the max supported size is 32GB.

This mixer supports SBC and AAC via the Bluetooth connection.

To start, check your USB cable. If using a USB-C equipped mixer or microphone, make sure that you're using the USB-C to USB-A cable that came in the box. Though it may seem counter-intuitive, you cannot use a USB-C to USB-C cable. If you need to connect the unit to a USB-C port on your computer, you can use a USB hub or USB-A to USB-C adapter.
 
For ProFXv3, VLZ4, Onyx, DL, or DLZ mixer owners running Windows, make sure that you're using the latest driver for your product. Without the correct driver installed, Windows will not recognize your mixer. You can get the latest driver from two places:

• The Drivers/Downloads section of our Support dropdown
• Your specific mixer's product page found in the Products dropdown