FAQs

Can’t seem to figure out a feature or menu? There's a good chance you're not alone in your plight. Check below to see if an answer awaits!

How do I disable the voice prompts?

Toggling voice prompts is a feature added in firmware added in a firmware update. First, head to your unit's product page and click "Downloads and Resources." From there, download the firmware update for your product. Note that firmware updating is only supported on Windows machines. Links to each product page are below:

CR2-X Bar PRO
CR2-X CUBE
Once the firmware update is complete, you may triple-press the source select button on your CR2-X to disable (or re-enable) voice prompts.

Why does my speaker's Bluetooth disconnect unless I'm only a few feet away?

Amidst other physical factors, Bluetooth operates in a very narrow radio frequency band around 2.4GHz which has it competing with numerous other devices in the same range.

Check out our Bluetooth Optimization Guide for more info and best practices on dealing with these physical limitations.